Privacy Policy

Version 2026-09-27.2 · Effective 27 September 2026

This policy explains what information Flutter Love collects, how we use it, who can see it, and the choices you have. "Flutter Love", "we" and "us" means Flutter Love Inc., which is responsible for (the "controller" of) your personal information.

What we collect

Information you give us

• Account: your email address, a password (stored only as a secure hash), and the invite code you signed up with.
• Profile: first name, date of birth, gender, who you're interested in, profession, city, a short bio, and 2 to 6 photos.
• Compatibility answers: for example, your views on children, marriage timeline and relocation. Some answers, such as religion and how important faith is to you, may reveal sensitive information. You can answer "Prefer not to say". What you share is used only for matching and showing compatibility.
• Activity: who you like or pass, your matches, introductions, blocks, and the messages you send.
• Reports: if you report someone, the reason and any details you add.
• Terms acceptance: when you accepted our terms, and which version.

Information collected automatically

• Push notification token: if you allow notifications, a token that lets us send them to your device.
• Technical logs: our hosting providers keep standard security logs, such as IP addresses and times of sign-in and requests, for a limited period.

What we don't collect

• No precise location. The app doesn't use your device's location. Your city is what you type. Before a photo is uploaded, the app removes location and other hidden metadata from it (such as GPS coordinates, camera details and the date taken).
• No advertising or tracking. We don't show ads, use advertising identifiers, or sell or share your data for advertising.
• No contacts, microphone or camera roll access beyond the photos you choose to upload.

How we use it

• To run the service: create your account, show your profile to other members, suggest and make matches, and deliver messages and notifications. (Legal basis: performance of our contract with you.)
• To review applications, and to keep the community safe. This includes investigating reports and preventing fraud and abuse. (Legitimate interests, and legal obligations.)
• To process the sensitive information in your compatibility answers. (Your explicit consent, which you can withdraw by editing or removing those answers.)
• To send you service emails, such as confirmation and password reset codes. We don't send marketing emails.

Who can see your information

• Other members: only approved members can see profiles. They see your first name, age (not your date of birth), profession, city, bio, photos and compatibility highlights. Members you've blocked, or who have blocked you, can't see you. While your application is pending, or if your account is suspended, nobody can see your profile.
• Your matches see the messages you send them.
• "Invited by": your profile shows who invited you only if you and your inviter both leave that setting on. You can change it at any time under Account → Privacy.
• Flutter Love staff review applications, and can see profile information to do so. Staff can't read your messages, with one exception: if someone reports a conversation, a reviewer can read it while that report is open. Every such access is logged.
• Service providers process data on our behalf, under contracts that limit how they can use it:
  • Supabase: database, sign-in and photo storage, hosted in the United States;
  • Resend: delivering account emails;
  • Expo and Apple: delivering push notifications. Notifications don't include message text or names;
  • Cloudflare: website hosting and email forwarding.
• Legal requirements: we may disclose information if the law requires it, or to protect someone's safety.

We don't sell your personal information.

International transfers

Flutter Love is operated from the United States, and your information is stored and processed there. If you use the service from outside the United States, your information is transferred to the United States, where data protection laws may differ from those where you live. Where the law requires it, we rely on the safeguards in our service providers' data processing terms, such as the European Commission's Standard Contractual Clauses.

How long we keep it

• We keep your account information while your account exists. This includes accounts that are pending review, not approved, or suspended: their information stays until the account is deleted, and it isn't visible to other members. You can delete your account from the app at any stage, including while your application is pending or after it's declined.
• If you sign up but never confirm your email address, the unconfirmed account stays until it's deleted. To have it deleted, email support@flutterlove.app from that address.
• When you delete your account in the app, we permanently delete your profile, photos, answers, likes, matches, and the conversations you were part of, straight away. This includes your matches' copies of those conversations.
• We keep some records after you delete your account, to protect the community and handle disputes: reports made by or about you, including the reason and any details written in them, and the log of staff access to reported conversations (which records when a conversation was opened and how many messages it had, not their content). These records are no longer linked to your account. We don't currently delete them automatically; we keep them for as long as they're needed for safety, and will delete them when they no longer are.
• Deleted data may remain in our hosting provider's backups for up to 30 days before it's overwritten.
• Our service providers keep limited technical and delivery logs (for example, sign-in and email delivery logs) for short periods under their own retention policies.

Your rights and choices

• Edit your profile, photos and answers at any time in the app.
• Turn notifications on or off under Account → Notifications, or in your device settings.
• Delete your account under Account → Delete account.
• Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your data, to object to or restrict how we use it, and to withdraw consent. To ask, email support@flutterlove.app from your account's email address. You can also complain to your local data protection authority.

Do Not Track

We don't track you across other websites or apps, so we treat all visitors the same whether or not their browser sends a "Do Not Track" signal. Our website has no cookies, analytics or third-party trackers.

Security

Photos are stored privately and are shown only to members allowed to see them. Access is limited by strict database rules, and staff accounts require two-factor authentication. No system is perfectly secure, but we work to protect your information and will tell you about any breach as the law requires.

Children

Flutter Love is for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If we learn that an account belongs to someone under 18, we delete it.

Changes to this policy

If we make material changes, we'll tell you in the app or by email before they take effect.

Contact

Flutter Love Inc. Privacy questions and requests: support@flutterlove.app.